Adult Student Pack: MFL Courses

© InTuition Languages Ltd 2021-24

Before your course

It is a condition of enrolment that all students take out suitable travel insurance to provide cover throughout their course.

We are able to arrange specialist travel and course cancellation insurance, if requested. Please see https://intuitionlang.com/student-insurance for more information.

Transfers

If you have arranged a transfer on arrival, we will arrange for your host tutor, a member of his / her family, or a taxi to meet you.

The driver will be waiting for you in the arrivals hall, holding a sign saying InTuition Languages and your name.
For your security, please check that (s)he has your name and accommodation address details.
If you do not see your driver as you exit, please go to the Information Desk and wait.
Listen carefully for any announcement calling your name.
If your driver does not arrive within 15 minutes, please call the driver using the phone number provided on your confirmation documents.
If you are unable to reach your driver, please call the InTuition Languages emergency number: +44 207 033 2390
Do not take another taxi as we will be unable to refund the cost.

If your travel arrangements change at the last minute (for example if you miss your flight or train), please contact us on the emergency number above.

Pre-arrival checklist

Verify your identity using the link(s) provided in your Confirmation Documents (if applicable).
Contact your tutor to introduce yourself arrange a convenient time for your Meet Your Tutor session.
Complete the Pre-Course Planner at least one week before your course starts. See your Confirmation Documents for more details.
Complete the Travel Details form to ensure your tutor knows when you will be arriving.

Remember to bring:

Your Confirmation Documents
EHIC card (if applicable)
Plug adapter for electronic devices
Clothing suitable for the season
Spending money (we recommend approximately £150 / €200 / $250 per week to cover the cost of excursions, shopping and socialising)
Your teacher will have materials and resources to teach you. You might like to bring a dictionary and a notepad for homework. Please bring your laptop/ tablet or iPad if you wish to access the internet.

Level Assessment

French students should take our comprehensive Test de niveau francais at least one week before their course starts. The result is sent automatically to the tutor.

Pre-Course Planner

You can access your pre-course planner using the link provided in your Confirmation Letter or by visiting https://intuitionlang.com/pre-course-planner. Please provide as much information as possible, to help your host tutor begin planning your course.

During your course

What’s included on your InTuition Languages course

Your course fee includes all your meals, tuition and your host tutor’s time for two accompanied activities per week.

Your course fee does not cover the cost of excursions, where applicable. Your host tutor will suggest potential excursions, including both those free of charge and those with a fee. If you would like your host tutor (or another family member) to accompany you on an excursion with a fee, you are expected to pay all expenses for both yourself and them. The cost of excursions varies by location – please see your host tutor’s profile for more detailed information.

What to expect after you arrive

Before you arrive, your host tutor will have prepared an outline plan of study based on the information you provide in your Pre-Course Planner and your Meet Your Tutor session. During your first lesson, they will discuss this plan with you and make any adjustments according to your requirements. they will also discuss the weekly lesson schedule with you.

Your host tutor and family are looking forward to your visit. They will want you to feel at home from the moment you arrive and will treat you as a member of the family. When you arrive, your host tutor will discuss the family’s daily routine and ‘house rules’ with you. You are expected to follow the customs and schedule of your host family – they will let you know about mealtimes, weekly commitments and expectations of behaviour while you are staying in their home.

Remember to speak only in the language of study all the time, so that you are totally immersed in the language and culture. This way you will improve much faster.

It is your responsibility to keep your own bedroom and communal living spaces clean and tidy. Host families will provide a laundry service once a week.

All host families provide Wi-Fi internet for students’ use.

Some families will provide a house key, but this depends on each family’s house rules.

If there is anything you don’t understand or something you need, ask your host family. They will be very happy to help and want you to be comfortable at all times. We are always available to help with any questions, too.

Student Code of Conduct

To ensure that your course passes in the most enjoyable and productive way, we ask that you respect our Code of Conduct throughout your stay.

Take responsibility for your learning, motivation, security and safety
Show respect for your host tutor and their professional opinions
Recognise and keep to the house rules your host tutor sets
Appreciate the culture of the country you are staying in
Stick to agreed timings for lessons and excursions – don’t be late
Complete any homework that your host tutor may set for you
Speak to your host tutor or our head office team if you are in any way uncomfortable or unhappy
Discrimination of any kind will not be tolerated. Any behaviour which is considered discriminatory on any grounds can result in your course being terminated and you being asked to return home.

Repeated breaches of any part of the Code of Conduct may result in students being asked to leave their course and return home early.

If you have a problem…

A member of our team will telephone you at your host family’s home during the first few days of your course. Your host tutor will leave you in privacy, so that you can discuss any concerns or issues you may have with us directly.

If you are unhappy about anything, please discuss it first with your host tutor - they will be very sympathetic. If this is difficult, please call our office or our 24-hour emergency number (+44 207 033 2390). We are here to help.

If an issue can’t be solved, we are able to move you to a new host tutor, quickly and discreetly. During your course, you are welcome to discuss any issues with InTuition Languages directly. Unfortunately, we cannot process complaints after a course has finished, if the problem was not mentioned to us during the course itself. See our Complaints Procedure at https://intuitionlang.com/policies-and-procedures/ for more information.

Alexa Randell is our Designated Safeguarding Lead. If you are uncomfortable about something which has happened (been said or done) during your course, she is trained to deal with matters quickly, efficiently and discreetly. Call her on +44 7546 309501 at any time or email alexa@intuitionlang.com.

Useful information

We aim to provide a first-class service to all of our students. Please feel free to call us should you need any information or guidance that your host tutor cannot assist you with.

Telephone Numbers

	Spain	France	Germany	Italy
Country code	+34	+33	+49	+39
Emergency Services	112

Travel

	Spain	France	Germany	Italy
Rail	http://www.renfe.com/EN/viajeros/index.html	https://www.sncf.com/en	https://www.bahn.de/en	https://www.trenitalia.com/en/offers.html
Driving	IDP not required for visits under 12 months	IDP not required for visits under 12 months	IDP not required for visits under 6 months	Visitors from outside the EEA, UK or Switzerland require an IDP

Alcohol and Tobacco

	Spain	France	Germany	Italy
Alcohol	Minimum age for purchase and consumption: 16	Minimum age for purchase and consumption: 16	Minimum age for purchase and consumption: 16	Minimum age for purchase and consumption: 18
Tobacco	Minimum age for purchase and consumption: 18	Minimum age for purchase and consumption: 18	Minimum age for purchase and consumption: 18	Minimum age for purchase and consumption: 18
Smoking	Prohibited indoors in public places	Prohibited indoors in public places	Prohibited indoors in public places	Prohibited indoors in public places

Healthcare

Visitors to the EEA / Switzerland who are EEA / Swiss nationals, or UK nationals, are covered by the European Health Insurance Card (EHIC) scheme. This covers the cost of emergency treatment in hospitals and clinics.

Visitors from outside the EEA / Switzerland / UK must cover all healthcare costs independently.

Electricity

The standard electrical voltage in France, Spain, Germany and Italy is 220 v A/C, 50HZ. A type C adapter plug and / or electric converter for appliances is required.

After your course

Transfers

If you have arranged a transfer on departure, either your host tutor will drive you to the airport / station or we will arrange for a taxi to collect you from your host tutor’s home.

Your feedback

We welcome your opinions! During your course, we will email you a feedback form to complete once your course has finished. Please take a few minutes of your time to share your experiences and feedback with us.

End of Course Report and Certificate

During the week after you finish your course, we will email you an End of Course Report from your host tutor. The report provides you with a summary of what you studied, how much you progressed, and what you can do to keep improving your English in the future.

We also email you a secure e-certificate which you can print or add to social media.

Continuing your Studies

All students can continue studying with an InTuition tutor after returning home with our online learning programme, InTuition Online Programme (IOP). As a home tuition student, you receive a 10% discount if you choose to continue your lessons online. Use the code provided in your Confirmation Documents to apply your discount.

We are happy to provide advice on continuing your studies in the UK or other countries, should you decide that you would like to return for a further English language course or university studies. Please contact the Director at simon@intuitionlang.com with any queries.

Policies and Terms & Conditions

Our policies can be found on our website, at www.intuitionlang.com/policies-and-procedures

For full terms and conditions of InTuition Languages Home Tuition programmes, please visit https://intuitionlang.wpengine.com/terms-and-conditions