1. General

• Students are required to abide by the InTuition Languages Code of Conduct throughout each course.
• To ensure the security of homestay teachers and their families, students may be required to submit a form of government ID during the booking process. InTuition Languages does not retain this data once a student's identity has been confirmed.
• InTuition Languages allocates teachers to students on the basis of a holistic analysis of student requirements and at our sole discretion. We reserve the right to change any allocated teacher before or during a course.
• For all students aged under 18, a duty of care is established between the homestay teacher and the student. Parents / legal guardians of under 18s must provide written consent as outlined in relevant course documentation. Failure to provide consent will result in any enrolment being cancelled.
• No retrospective claim or complaint from a student will be accepted. Problems must be brought to our attention during a course. We will seek to manage and resolve any problem with extreme delicacy and tact and will, if necessary, move a student to a new homestay teacher. In the event of the discovery of any serious health problem or contagious illness, mental or physical disability, or special educational need not disclosed at the time of booking, or criminal or anti-social behaviour on the part of a student, we reserve the right to terminate a course and repatriate that student at their own cost and without refund of fees.

2. Visas and Travel

2.1 UK

• Students from many countries (including all EEA countries and Switzerland) are classified as 'non-visa nationals' and do not require a UK visa for language courses of less than six months duration. For a full list of visa-exempt countries, please see https://en.wikipedia.org/wiki/Visa_policy_of_the_United_Kingdom.
• A full passport is required for entry to the UK. Identity cards issued by EU states are not accepted.
• For students who require a visa to enter the UK, a standard Visitor Visa is appropriate for language courses of less than six months duration. We will provide supporting documentation for all visa applications, once course fees have been paid in full. If a visa application is unsuccessful, we will refund fees in full (less a £150 / €150 administration fee) upon presentation of a visa refusal letter.

2.2 Ireland 

• Students from the EEA and Switzerland may travel to Ireland using a passport or EU identity card. There are no restrictions on length of stay or activities undertaken.
• Students from many other countries do not require a visa for language courses of less than 90 days duration. A full list of visa-exempt nationalities is available here: https://www.irishimmigration.ie/coming-to-study-in-ireland/study-in-ireland-travel-path/
• For students who require a visa to enter Ireland, a Short Stay 'C' Visa is appropriate for language courses of less than 90 days' duration.
• We will provide supporting documentation for all visa applications, once course fees have been paid in full. If a visa application is unsuccessful, we will refund fees in full (less a £150 / €150 administration fee) upon presentation of a visa refusal letter.

2.3 Schengen Countries

• EEA and Swiss students do not require a visa for language courses in any Schengen Zone country.
• Students from countries which do not require a visa to enter the Schengen Zone may study a language course of up to 90 days' duration without applying for a visa.
• Students who require a visa to enter the Schengen Zone may use a Visitor Visa to study a language course of up to 90 days' duration.
• We will provide supporting documentation for all visa applications, once course fees have been paid in full. If a visa application is unsuccessful, we will refund fees in full (less a £150 / €150 administration fee) upon presentation of a visa refusal letter.

2.4 Other Countries

• We do not provide supporting documentation for visa / immigration purposes for countries not included above. Students must ensure that they meet their destination country's entry requirements for a period of short-term study before they travel.

2.5 General

• It is students' responsibility to ensure that they leave adequate time to acquire a visa (if required) once their course has been confirmed. No fees will be refunded if a student has not received a visa in time to begin their course.

3. Student Responsibilities

• Students (or their appointed agent) must provide full and accurate information when arranging a course with us. This includes:
  • Information regarding the student's current level in the language of study
  • Information regarding the required course content and study objectives
  • Information regarding any hosting requirements (including any special diets, allergies or medical issues)
• Failure to provide full and accurate information before the course is confirmed may result in the student being placed with an inappropriate homestay teacher, with the on-course experience and course outcomes being negatively impacted as a consequence.
• We will accept no claim for reimbursement of course fees where inaccurate or incomplete information has been provided.

4. Liability

• InTuition Languages acts exclusively as agent between its clients (students and Educational Tour Operators) and suppliers (teachers and other entities). Under no circumstances can InTuition Languages be held responsible for any injury, damage, loss, delay or accident which may occur during a student’s stay with a homestay teacher, or as a result of activities which they take part in during their stay or whilst travelling to and from the student's home, or loss of property.
• Lessons missed by students due to illness or absence will not be refunded.
• Neither InTuition Languages nor any homestay family is responsible for students’ personal possessions.
• It is an explicit condition of enrolment that students accept full financial responsibility for any damage or loss caused by them to a homestay family's property during a course.

5. Insurance

• It is a condition of enrolment that students obtain suitable personal travel insurance against cancellation, accident, illness or loss of property. InTuition Languages provides insurance cover for students taking a Young Learner course.
• All eligible students travelling within the EU or to the UK are advised to register for the European Health Insurance Card (EHIC), as well as arranging insurance cover.

6. Complaints

• Please see our separate Complaints Policy.

7. Privacy and Data Protection

• Please see our separate Privacy Policy.