Full payment of all course fees must be made according to the stated due date.

If payment is not received by the stated due date, we reserve the right to cancel any course and, where applicable, require the student to immediately leave the tutor's residence at their own expense. Overdue invoices will incur interest charged at the statutory rate (Bank of England base rate plus 8%).

Cancellation fees apply as follows to all confirmed courses:

• Course cancelled more than 10 working days before the Course Start Date: fee of £150/€220/$240
• Course cancelled 10 – 6 working days before the Course Start Date: 50% of the total course fee
• Course cancelled 5 or fewer working days before the Course Start Date: 100% of the total course fee

Postponement and amendment fees:

• Change of course content (course dates or products / services booked) after confirmation: fee of £75/€80/$85

Reimbursements:

• Fees are not reimbursed for arrivals after the scheduled Course Start Date or departures before the scheduled Course End Date.
• If a course is cancelled or postponed after the Course Start Date, fees are not reimbursed.

Cancellation by InTuition Languages:

• InTuition Languages reserves the right to cancel or curtail any confirmed course at any point, including after the Course Start Date. In such circumstances, students will be offered a full refund.

Students (or their appointed agent) must provide full and accurate information when arranging a course with us. This includes:

• Information regarding the student's current level in the language of study
• Information regarding the required course content and study objectives
• Information regarding any hosting requirements (including any special diets, allergies or medical issues)

Failure to provide full and accurate information before the course is confirmed may result in the student being placed with an inappropriate host tutor, with the on-course experience and course outcomes being negatively impacted as a consequence.

We will accept no claim for reimbursement of course fees where inaccurate or incomplete information has been provided.

UK

• Students from many countries (including all EEA countries and Switzerland) are classified as 'non-visa nationals' and do not require a UK visa for language courses of less than six months duration. For a full list of visa-exempt countries, please see https://en.wikipedia.org/wiki/Visa_policy_of_the_United_Kingdom.
• A full passport is required for entry to the UK. Identity cards issued by EU states are not accepted.
• For students who require a visa to enter the UK, a standard Visitor Visa is appropriate for language courses of less than six months duration. We will provide supporting documentation for all visa applications, once course fees have been paid in full. If a visa application is unsuccessful, we will refund fees in full (less a £150 / €150 administration fee) upon presentation of a visa refusal letter.

Ireland 

• Students from the EEA and Switzerland may travel to Ireland using a passport or EU identity card. There are no restrictions on length of stay or activities undertaken.
• Students from many other countries do not require a visa for language courses of less than 90 days duration. A full list of visa-exempt nationalities is available here: https://www.irishimmigration.ie/coming-to-study-in-ireland/study-in-ireland-travel-path/
• For students who require a visa to enter Ireland, a Short Stay 'C' Visa is appropriate for language courses of less than 90 days' duration.
• We will provide supporting documentation for all visa applications, once course fees have been paid in full. If a visa application is unsuccessful, we will refund fees in full (less a £150 / €150 administration fee) upon presentation of a visa refusal letter.

Schengen Countries

• EEA and Swiss students do not require a visa for language courses in any Schengen Zone country.
• Students from countries which do not require a visa to enter the Schengen Zone may study a language course of up to 90 days' duration without applying for a visa.
• Students who require a visa to enter the Schengen Zone may use a Visitor Visa to study a language course of up to 90 days' duration.
• We will provide supporting documentation for all visa applications, once course fees have been paid in full. If a visa application is unsuccessful, we will refund fees in full (less a £150 / €150 administration fee) upon presentation of a visa refusal letter.

Other Countries

• We do not provide supporting documentation for visa / immigration purposes for countries not included above. Students must ensure that they meet their destination country's entry requirements for a period of short-term study before they travel.

General

• It is students' responsibility to ensure that they leave adequate time to acquire a visa (if required) once their course has been confirmed. No fees will be refunded if a student has not received a visa in time to begin their course.

• InTuition Languages Ltd acts only as agent between its clients (students and Educational Tour Operators) and tutors. Under no circumstances can InTuition Languages Ltd be held responsible for any injury, damage, loss, delay or accident which may occur during a student’s stay with a host tutor family, or as a result of activities which they take part in during their stay or whilst travelling to and from the student's home, or loss of property.
• Lessons missed by students due to illness or absence will not be refunded. No monies can be refunded for any reason. Neither InTuition Languages Ltd nor any host family is responsible for students’ personal possessions.
• It is an explicit condition of enrolment that students accept full financial responsibility for any damage caused by them to the host tutor’s property during a course.

• Neither InTuition Languages nor tutors provide insurance cover for adult students, and it is a condition of attending one of our courses that students obtain personal travel insurance against cancellation, accident, illness or loss of property.
• All EU students travelling within the EU or to the UK are advised to register for the European Health Insurance Card (EHIC), as well as arranging insurance cover.
• Insurance cover is provided as standard for each Young Learner course. It covers against course cancellation, personal injury, medical, loss of personal belongings and personal liability. Full details are provided at course confirmation.

• InTuition Languages Ltd endeavours to place students in the region of first choice wherever possible but reserves the right to place students in other regions if there is no compatible family in the first-choice location. We also reserve the right to change an allocated teacher before or during the course if this becomes necessary, for whatever reason. In the unusual event of a host tutor not being available, we reserve the right to recommend a homestay with one family and lessons with an outside teacher.
• We insist that all parents or guardians of Young Learner students complete a Parental Consent Form prior to the Course Start Date. This outlines responsibilities and what is expected of the parent and student. Host families have a duty of care over all Young Learner students for the duration of a course. No student under 16 years of age may leave the host tutor’s home unaccompanied without explicit permission from their parent or guardian.
• We cannot accept any retrospective claim or complaint from a student. Problems must be brought to our attention during a course. We will seek to manage and resolve any problem brought to our attention during the course with extreme delicacy and tact and will, if necessary, move a student to a new host tutor with a minimum of disruption. Please note that notification of any problem is the responsibility of the student or their agent. In the event of the discovery of any serious health problem or contagious illness, mental or physical disability, or special education need not disclosed at the time of booking, or criminal or anti-social behaviour on the part of a student, we reserve the right to terminate a course and repatriate that student at their own cost and without refund of fees.